Posts tagged production.
Here’s a bit of a paradox: the better you are at solving SaaS production incidents, the harder each incident is to solve.
A little excitement in your job is usually a good thing. It could be learning a new development language, preparing to release a new feature, or taking on new responsibilities as part of a promotion. That’s great for most jobs, but not operations.
Over the last two articles (SaaS War Games - Part 1 and SaaS War Games - Part 2), we dove into the value of War Games. In this article, the rubber meets the road on how to run one.
This article builds on SaaS War Games - Part 1, so I recommend reading that article before diving into this.
It’s 3 AM and your phone is ringing. There’s only one number you let ring through your Do Not Disturb settings. You open one eye and look at the first of 12 on-call notifications.