Anticipatory processing is an approach where you think about potential outcomes while current actions are still resolving, creating a continuous cycle of action and preparation. While waiting for an action (such as making a change during a production incident or asking an AI coding assistant to write code), consider the outcomes so that once the action resolves, you’re able to immediately take the next action, maximizing Wait Time Utilization.

For SaaS companies, the Product Delivery Team is all individuals involved in building and operating the product. All these sub-teams share a common goal: continuously deliver customer value.